Continuous Feedback
Understand what people need between surveys and field visits.
iNua gives organisations experts built on their own knowledge, programmes, and policies, and the visibility to understand what's happening across every conversation.
Field teams and M&E officers cannot maintain continuous, real-time pulse checks across thousands of distributed beneficiaries.
Communities get an accessible, always-open channel to share their experiences directly via basic phones, while your organization gains real-time visibility into real-time community sentiment, service barriers, recurring complaints, and program delivery gaps.
What makes this possible.
Always-On M&E Data Collection
Collect continuous, natural feedback from beneficiaries and agents during their everyday interactions.
Automated Insight Extraction
Convert unstructured local-language voice calls and SMS replies into structured M&E indicators, sentiment scores, and risk alerts.
Pattern and gap detection
Identify recurring complaints, emerging topics, and areas where delivery needs attention, before they impact program outcomes.
The AI experts for this job.
Continuous feedback works across every programme. Grace is built specifically for M&E, Nia and Mary extend it to programme support and community safety.
How this use case works from conversation to action.
User engaged in a conversation
The AI analyzes the natural local-language response and maps it to your specific pre determined M&E framework
Aggregated data updates a real time dashboard to highlight barriers and direct human field interventions
Every conversation becomes a data point. Every pattern becomes a decision
Track the most frequently raised issues, monitor community sentiment, and identify geographical areas requiring human field visits, all from one live dashboard.
Deploy continuous feedback at scale.
Talk to our team to set up this workflow for your organisation.
Talk to iNua →