On-demand Guidance
Give people reliable answers whenever they need support.
iNua gives organisations experts built on their own knowledge, programmes, and policies, and the visibility to understand what's happening across every conversation.
Field teams can reach many people. But they cannot maintain a high level of support and follow-up across every person. Scaling support usually means sacrificing quality, speed, or human touch.
Communities get instant, localized answers directly on their basic phones, while your organization gains real-time visibility into questions, knowledge gaps, unresolved cases, and emerging needs.
What makes this possible.
Zero hallucinations
Agents only provide answers extracted directly from your approved manuals, policies, or program SOPs
Accessible local conversations
Provide relevant guidance in local languages. Use voice for non-literate farmers, SMS for basic phones, and WhatsApp for smartphones users.
Smart Human Escalation
When a query falls outside protocols or indicates a high-risk situation, the platform instantly transfers full context to a human field officer.
The AI experts for this job.
On-demand guidance works across every topic. The right expert depends on what your people are asking.
How this use case works from conversation to action.
User asks a question via Voice, SMS, or WhatsApp in their local language
The AI agents respond from your organisation's approved knowledge
Agent delivers the localized response and logs the interaction data for monitoring.
Every conversation becomes a data point. Every pattern becomes a decision
Track the most frequently asked questions, monitor resolution rates, and identify geographical areas requiring human field visits, all from one live dashboard.
Deploy on-demand guidance at scale.
Talk to our team to set up this workflow for your organisation.
Talk to iNua →